Quick FAQ

Can I quickly skip front/back inside videos?

In this video, you can see a quick tutorial on important ways you can use the video player to control your experience:

You can:

  • Skip back and forth with 4 second interwall using the back and front arrow on your keyboard.
  • You can slow down or speed up the video using the little “wheel” function on the player (down-right)
  • You can use the chapter annotations to skip directly to a specific part of the video.

What are the most important functions I should know about when using Zoom

You’ll be using Zoom whenever we meet online for live sessions. To using the course videos alone, you do not need Zoom.

I can no longer access the courses area of the website, what can I do?

We’ve heard once or twice from users who had been using the courses for a long time, but all of a sudden couldn’t access the courses anymore, and for example get a “400” error from their browser. The first thing you can try is to empty your browser cache or clear your cookies; on a mobile device this may also mean you need to do a cold-reboot. If you’re still having trouble, please don’t hesitate to contact us! Send an email to [email protected], describing the problem as specifically as you can, and we’ll get back to you.